Not learning a lesson from the past mistakes has cost Rs 10 lakh to the popular pizza brand Domino’s.
Chandigarh State Consumer Disputes Redressal Commission has dismissed an appeal of Jubiliant Food Works Limited, which owns Domino’s Pizza, and asked them to refund Rs 14 each to two different consumers who were charged for carry bags.
When contacted, Domino’s Pizza declined to react to the case.
Domino’s has also been asked to pay Rs 1500 as compensation for harassment, mental agony and litigation expenses. The company will deposit Rs 9,80,000 as penalty which will be deposited in Poor Patient Welfare Fund (PPWF) that is being maintained by PGI Chandigarh.
Had the brand learnt a lesson from a similar case in February 2019, it might have not incurred such a big loss.
The District Consumer Disputes Redressal Forum-I in July this year had penalised Jubiliant Food Works Limited Rs 5 lakh as it charged Rs 14 (Rs 13.33) from Jitender Bansal, a customer. The company filed an appeal against the District Consumer Forum with the consumer commission saying there was no law to prohibit sellers from charging for carry bags.
Meanwhile the company continues to charge customers for carry bags. On November 13, 2019 another customer Pankaj Chandgothia, a lawyer, was also asked to pay Rs 13.33 for a carry bag. He also filed a complaint with the District Consumer Disputes Redressal Forum-II .The matter reached the consumer commission which dismissed Domino’s Pizza’s appeal and asked it to shell Rs 10 lakh.
Law says consumers cannot be asked to pay for carry bags.
Pankaj Chandgothia in his application to the forum had quoted sub Section (5) of Section 36 of the Sale of Goods Act, 1930, which makes states that unless otherwise agreed, the expenses of and incidental to putting the goods into a deliverable state shall be borne by the seller. Thus under this provision of law, all expenses with regard to packaging etc shall be borne by the vendor in order to put goods into a deliverable state.
Chandigarh-based outlets of some leading brands including Bigg Bazaar, Lifestyle, Westside and Bata India have already paid a heavy price for compelling customers to pay for carry bags. While Bata India was fined Rs 11,000, Westside paid Rs 10,500, Lifestyle Rs 13000 and Bigg Bazaar Rs 11,518 for asking consumers to pay for carry bags by the consumer forums.